Terms and Conditions
1. Definitions
1. Definitions
1. Definitions
Company: Refers to the babysitting service provider, including its owners, employees, agents, and any contracted Babysitters.
Babysitter: An individual engaged by the Company to provide childcare services to Clients at the Client’s accommodation or home.
Client: The person (parent or legal guardian) who requests and pays for the childcare services for their child(ren) under this Agreement.
Service(s): The babysitting and childcare services provided by the Company’s Babysitter at the Client’s designated location (such as the Client’s home, hotel, or other accommodation). Includes outdoor activities when children are picked up and returned to their parents.
Booking: A confirmed arrangement between the Client and the Company for a Babysitter to provide Services at a specified date, time, duration, and location.
Company: Refers to the babysitting service provider Unna Lapland (Aafe Oy), including its owners, employees, agents, and any contracted Babysitters.
Babysitter: An individual engaged by the Company to provide childcare services to Clients at the Client’s accommodation or home.
Client: The person (parent or legal guardian) who requests and pays for the childcare services for their child(ren) under this Agreement.
Service(s): The babysitting and childcare services provided by the Company’s Babysitter at the Client’s designated location (such as the Client’s home, hotel, or other accommodation). Includes outdoor activities when children are picked up and returned to their parents.
Booking: A confirmed arrangement between the Client and the Company for a Babysitter to provide Services at a specified date, time, duration, and location.
2. Scope of Services
2. Scope of Services
2. Scope of Services
2.1 Nature of services:
The Company provides in-home babysitting and childcare services at the Client’s residence or accommodations (e.g. hotel, rental property). Services include supervising children, attending to their basic needs (feeding, bedtime routines, etc.), and ensuring their safety and well-being during the booked period. The Babysitter’s duties do not include heavy housework, outdoor trips without permission, or medical tasks beyond basic first aid. The babysitting service does not include the administration of any medication. Parents are responsible for managing all necessary medical treatments or medications before or after the babysitting session.
2.2 Age and number of children:
Services are offered for minor children (generally up to 18 years old, or as appropriate) as specified by the Client at the time of Booking. The Client must accurately state the number and ages of children needing care.
2.3 Geographic Coverage:
The Services are requestable in Inari, Ivalo, Saariselkä, Kiilopää region. The Babysitter will travel to the Client’s stated location to perform the Services. Travel costs or surcharges may apply for locations outside the Company’s standard service radius of 10 km from Kuukkeli shopping center (any such charges will be disclosed at the time of Booking).
2.4 Minimum Booking Time:
Each babysitting session is subject to a minimum billing duration (e.g., a 3-hour minimum charge). This means if the Client books fewer hours or ends the session early, they will still be billed for the minimum period reserved. Similarly, if a Booking is made for a longer duration and the Client returns early, the Babysitter is entitled to payment for the full originally booked time (as the time was set aside and other work declined for that period).
2.5 Pricing Structure:
Services are charged on an hourly basis. The Company’s rates are per child or tiered based on the number of children. Standard hourly rates typically cover care for one child; additional children may incur a supplemental hourly fee or require another Babysitter, depending on the Company’s policies and the children’s ages/needs. Any such pricing differences will be communicated to the Client in advance. T
2.1 Nature of services:
The Company provides in-home babysitting and childcare services at the Client’s residence or accommodations (e.g. hotel, rental property). Services include supervising children, attending to their basic needs (feeding, bedtime routines, etc.), and ensuring their safety and well-being during the booked period. The Babysitter’s duties do not include heavy housework, outdoor trips without permission, or medical tasks beyond basic first aid. The babysitting service does not include the administration of any medication. Parents are responsible for managing all necessary medical treatments or medications before or after the babysitting session.
2.2 Age and number of children:
Services are offered for minor children (generally up to 18 years old, or as appropriate) as specified by the Client at the time of Booking. The Client must accurately state the number and ages of children needing care.
2.3 Geographic Coverage:
The Services are requestable in Inari, Ivalo, Saariselkä, Kiilopää region. The Babysitter will travel to the Client’s stated location to perform the Services. Travel costs or surcharges may apply for locations outside the Company’s standard service radius of 10 km from Kuukkeli shopping center (any such charges will be disclosed at the time of Booking).
2.4 Minimum Booking Time:
Each babysitting session is subject to a minimum billing duration (e.g., a 3-hour minimum charge). This means if the Client books fewer hours or ends the session early, they will still be billed for the minimum period reserved. Similarly, if a Booking is made for a longer duration and the Client returns early, the Babysitter is entitled to payment for the full originally booked time (as the time was set aside and other work declined for that period).
2.5 Pricing Structure:
Services are charged on an hourly basis. The Company’s rates are per child or tiered based on the number of children. Standard hourly rates typically cover care for one child; additional children may incur a supplemental hourly fee or require another Babysitter, depending on the Company’s policies and the children’s ages/needs. Any such pricing differences will be communicated to the Client in advance. T
3. Bookings, Cancellations, and Client Duties
3. Bookings, Cancellations, and Client Duties
3. Bookings, Cancellations, and Client Duties
3.1 Booking Requests:
Clients can request a babysitting service via the Company’s website, phone, or email, as available. At the time of requesting a booking, the Client must provide accurate information including the desired date and time of service, location address, number and ages of children, and any special instructions or requirements (such as allergies, medical conditions, or language needs). Short-Notice Bookings: The Company recommends booking as early as possible. While the Company will do its best to accommodate last-minute or same-day requests, availability is not guaranteed on short notice and additional “late booking” fees may apply for requests made less than 24 hours before the start time. A Booking is not confirmed until the Company has verified sitter availability and sent the Client a confirmation and payment link via email.
3.2 Confirmation and Changes:
Once confirmed, a Booking constitutes a binding agreement. The details (time, duration, number of children, location) cannot be substantially changed by the Client without the Company’s approval. If the Client would like to modify a confirmed booking (e.g. change the time or increase the number of children), the Client should contact the Company as soon as possible. The Company will attempt to accommodate minor adjustments, subject to Babysitter availability and possible rate modifications. Significant changes may be treated as a cancellation (at the Company’s discretion) if a suitable Babysitter or timing cannot be arranged.
3.3 Cancellation by Client:
All cancellation time frames and fees will be measured based on the scheduled start time of the service. The Company will endeavor to be fair and understanding in genuine emergency situations but is not obligated to waive fees that are per policy. If the Client needs to cancel a Booking, the following cancellation policy applies unless otherwise specified in writing:
Standard Cancellation:
For cancellations made sufficient advance notice (a week before) the customers will get a full refund, For the cancellations made more than 24 hours before the scheduled start time (within 1 week to the booking) the Client will be refunded 50% of the pre-paid amount of that Booking.
Late Cancellation:
If a cancellation is made on short notice (less than 24 hours before the start time), the Company will not refund the booking. This fee covers the Babysitter’s time reserved and the likelihood that other work was turned down.
Last-Minute Cancellation/No-Show:
If the Client cancels at the very last minute or if the Client or children are not present at the agreed start time (without informing) and do not show up or grant the Babysitter access, the Company will not refund the booking. The Babysitter will wait a reasonable time (typically up to 30 minutes) for the Client to arrive or return; after that, the session may be considered a no-show cancellation.
3.4 Cancellation or Substitution by Company:
In the unlikely event that the Company must cancel a confirmed Booking (for example, due to the assigned Babysitter falling ill or other emergency), the Company will firstly aim to find a trustworthy substitute babysitter and notify the Client as soon as possible. If the Company cannot find a suitable replacement, or if the Client does not accept the substitute, the Company will cancel the Booking without charge and refund the whole amount paid by the Client. The Company is not liable for any loss or inconvenience suffered by the Client due to such a cancellation, beyond refunding the service fees for that Booking.
3.5 Extension of Bookings:
If during an ongoing session the Client wishes to extend the Babysitter’s time (subject to the Babysitter’s availability and agreement), the Client should inform the Company or the Babysitter as soon as possible. Extensions are not guaranteed, but if approved, will be billed at the standard hourly rate (or pro-rated portion thereof) for the extended time. Overtime beyond the original booking end time will be charged in increment units (e.g., 15-minute increments, rounded up to the next increment). The Client is responsible for any additional fees incurred due to an extension.
3.6 Late Return by Client:
If the Client is delayed in returning at the end of a session, they must notify the Babysitter (or Company) immediately. Unscheduled extensions caused by a late return will be treated as overtime and billed accordingly. The Babysitter may be scheduled for another engagement afterward, so prompt communication is critical. In case of a significantly late return without notice, the Babysitter or Company may attempt to reach the Client. If the Client cannot be reached and the delay is extensive (e.g., more than one hour), the company can charge 2x hourly rate.
3.1 Booking Requests:
Clients can request a babysitting service via the Company’s website, phone, or email, as available. At the time of requesting a booking, the Client must provide accurate information including the desired date and time of service, location address, number and ages of children, and any special instructions or requirements (such as allergies, medical conditions, or language needs). Short-Notice Bookings: The Company recommends booking as early as possible. While the Company will do its best to accommodate last-minute or same-day requests, availability is not guaranteed on short notice and additional “late booking” fees may apply for requests made less than 24 hours before the start time. A Booking is not confirmed until the Company has verified sitter availability and sent the Client a confirmation and payment link via email.
3.2 Confirmation and Changes:
Once confirmed, a Booking constitutes a binding agreement. The details (time, duration, number of children, location) cannot be substantially changed by the Client without the Company’s approval. If the Client would like to modify a confirmed booking (e.g. change the time or increase the number of children), the Client should contact the Company as soon as possible. The Company will attempt to accommodate minor adjustments, subject to Babysitter availability and possible rate modifications. Significant changes may be treated as a cancellation (at the Company’s discretion) if a suitable Babysitter or timing cannot be arranged.
3.3 Cancellation by Client:
All cancellation time frames and fees will be measured based on the scheduled start time of the service. The Company will endeavor to be fair and understanding in genuine emergency situations but is not obligated to waive fees that are per policy. If the Client needs to cancel a Booking, the following cancellation policy applies unless otherwise specified in writing:
Standard Cancellation:
For cancellations made sufficient advance notice (a week before) the customers will get a full refund, For the cancellations made more than 24 hours before the scheduled start time (within 1 week to the booking) the Client will be refunded 50% of the pre-paid amount of that Booking.
Late Cancellation:
If a cancellation is made on short notice (less than 24 hours before the start time), the Company will not refund the booking. This fee covers the Babysitter’s time reserved and the likelihood that other work was turned down.
Last-Minute Cancellation/No-Show:
If the Client cancels at the very last minute or if the Client or children are not present at the agreed start time (without informing) and do not show up or grant the Babysitter access, the Company will not refund the booking. The Babysitter will wait a reasonable time (typically up to 30 minutes) for the Client to arrive or return; after that, the session may be considered a no-show cancellation.
3.4 Cancellation or Substitution by Company:
In the unlikely event that the Company must cancel a confirmed Booking (for example, due to the assigned Babysitter falling ill or other emergency), the Company will firstly aim to find a trustworthy substitute babysitter and notify the Client as soon as possible. If the Company cannot find a suitable replacement, or if the Client does not accept the substitute, the Company will cancel the Booking without charge and refund the whole amount paid by the Client. The Company is not liable for any loss or inconvenience suffered by the Client due to such a cancellation, beyond refunding the service fees for that Booking.
3.5 Extension of Bookings:
If during an ongoing session the Client wishes to extend the Babysitter’s time (subject to the Babysitter’s availability and agreement), the Client should inform the Company or the Babysitter as soon as possible. Extensions are not guaranteed, but if approved, will be billed at the standard hourly rate (or pro-rated portion thereof) for the extended time. Overtime beyond the original booking end time will be charged in increment units (e.g., 15-minute increments, rounded up to the next increment). The Client is responsible for any additional fees incurred due to an extension.
3.6 Late Return by Client:
If the Client is delayed in returning at the end of a session, they must notify the Babysitter (or Company) immediately. Unscheduled extensions caused by a late return will be treated as overtime and billed accordingly. The Babysitter may be scheduled for another engagement afterward, so prompt communication is critical. In case of a significantly late return without notice, the Babysitter or Company may attempt to reach the Client. If the Client cannot be reached and the delay is extensive (e.g., more than one hour), the company can charge 2x hourly rate.
Client Responsibilities
Client Responsibilities
Client Responsibilities
By engaging the Company’s Services, the Client agrees to the following responsibilities:
Accurate Information:
The Client must provide true, current, and complete information about the children and the service needs. This includes disclosing any medical conditions, allergies, special needs, behavioral issues, or other important facts about each child that a Babysitter should know (e.g., medications, dietary restrictions, phobias). This information should be provided at the time of Booking (or as soon as known) to allow the Company to assign a suitable Babysitter and make necessary preparations.
Safe Environment:
The Client is responsible for ensuring the home or accommodation is a safe environment for the Babysitter and children. Any known hazards should be removed or secured prior to the Babysitter’s arrival (for example, aggressive pets should be restrained or introduced properly, dangerous objects/chemicals kept out of reach, and home security systems explained or deactivated in areas the Babysitter and children will be). The Client should provide a tour or orientation of the home if needed, pointing out safety features like fire extinguishers, first aid kit, emergency exits, and any areas that are off-limits. The Babysitter has the right to refuse or leave an assignment if the environment is unsafe or if they feel endangered (in such cases the Client may still be charged a minimum fee).
Emergency contact and availability:
The Client (or an adult guardian designated by the Client) must remain reachable by phone call or text message during the entire babysitting session. The Client must provide the Babysitter with at least one reliable contact number. If the Client will be at a specific location (e.g., dining at a restaurant or attending an event nearby), they should inform the Babysitter how to locate them there if needed. In case of any emergency involving the child, the Babysitter will attempt to contact the Client immediately after ensuring the child’s safety.
Timely Return: The Client should return back to the agreed location by the end of the booked time. If the Client expects to be late, they must inform the Babysitter or Company as soon as possible (as noted in section 3.6). Consistently late returns (without notice) may result in additional fees.
Provision of necessities:
The Client should provide all essentials the children may need during the session, such as adequate food/snacks,. The Client should also provide any needed equipment (like strollers, car seats if travel is authorized, or keys/access cards for the Babysitter if they need to leave and re-enter the premises).
House rules and instructions:
The Client should clearly communicate any “house rules” or parenting guidelines to be followed. This includes rules about screen time, diet (e.g., no sweets after 8 PM), discipline methods (the Company practices non-physical discipline only), bedtime routines, and any activities that are or are not allowed. If there are areas of the home that are off-limits or any persons who might visit during the appointment, the Client should inform the Babysitter. The Babysitter will respect and follow the Client’s reasonable instructions to keep the children’s routine consistent.
No unreasonable duties:
The Client shall not demand or expect the Babysitter to perform tasks that are not part of childcare duties. Babysitters are not housekeepers, tutors (unless previously agreed), or nurses. Light household tidying related to childcare (e.g. cleaning up toys or washing dishes used for the children’s meals) is generally acceptable, but any extensive cleaning, yard work, or errands are outside the scope of the Service. If the Client has any special requests (such as transporting children in a car, tutoring, etc.), these must be agreed upon with the Company in advance as part of the Booking, and additional fees or requirements may apply.
Respectful conduct:
The Client and any other adult at the premises must treat the Babysitter with respect and courtesy. Harassment, discrimination, or inappropriate behavior toward the Babysitter is strictly prohibited. If at any time the Babysitter feels threatened, unsafe, or subjected to illegal or extremely inappropriate conduct by the Client or someone at the Client’s location, the Babysitter has the right to leave immediately, and the Company may terminate the service (with no refund to the Client for time remaining) and may refuse future bookings from that Client. The Client is likewise expected to not request any illegal or unsafe activities from the Babysitter.
Compliance with laws:
The Client must not ask the Babysitter to do anything in violation of local laws. The Client confirms that their child(ren) are up-to-date with any legally required immunizations or that the Babysitter will be informed of any illness that could affect health and safety. The Client will not knowingly expose the Babysitter to contagious illnesses (if a child is ill with something highly contagious, the Client should disclose this so the Babysitter can take precautions or the Company can decide if it’s safe to proceed).
By engaging the Company’s Services, the Client agrees to the following responsibilities:
Accurate Information:
The Client must provide true, current, and complete information about the children and the service needs. This includes disclosing any medical conditions, allergies, special needs, behavioral issues, or other important facts about each child that a Babysitter should know (e.g., medications, dietary restrictions, phobias). This information should be provided at the time of Booking (or as soon as known) to allow the Company to assign a suitable Babysitter and make necessary preparations.
Safe Environment:
The Client is responsible for ensuring the home or accommodation is a safe environment for the Babysitter and children. Any known hazards should be removed or secured prior to the Babysitter’s arrival (for example, aggressive pets should be restrained or introduced properly, dangerous objects/chemicals kept out of reach, and home security systems explained or deactivated in areas the Babysitter and children will be). The Client should provide a tour or orientation of the home if needed, pointing out safety features like fire extinguishers, first aid kit, emergency exits, and any areas that are off-limits. The Babysitter has the right to refuse or leave an assignment if the environment is unsafe or if they feel endangered (in such cases the Client may still be charged a minimum fee).
Emergency contact and availability:
The Client (or an adult guardian designated by the Client) must remain reachable by phone call or text message during the entire babysitting session. The Client must provide the Babysitter with at least one reliable contact number. If the Client will be at a specific location (e.g., dining at a restaurant or attending an event nearby), they should inform the Babysitter how to locate them there if needed. In case of any emergency involving the child, the Babysitter will attempt to contact the Client immediately after ensuring the child’s safety.
Timely Return: The Client should return back to the agreed location by the end of the booked time. If the Client expects to be late, they must inform the Babysitter or Company as soon as possible (as noted in section 3.6). Consistently late returns (without notice) may result in additional fees.
Provision of necessities:
The Client should provide all essentials the children may need during the session, such as adequate food/snacks,. The Client should also provide any needed equipment (like strollers, car seats if travel is authorized, or keys/access cards for the Babysitter if they need to leave and re-enter the premises).
House rules and instructions:
The Client should clearly communicate any “house rules” or parenting guidelines to be followed. This includes rules about screen time, diet (e.g., no sweets after 8 PM), discipline methods (the Company practices non-physical discipline only), bedtime routines, and any activities that are or are not allowed. If there are areas of the home that are off-limits or any persons who might visit during the appointment, the Client should inform the Babysitter. The Babysitter will respect and follow the Client’s reasonable instructions to keep the children’s routine consistent.
No unreasonable duties:
The Client shall not demand or expect the Babysitter to perform tasks that are not part of childcare duties. Babysitters are not housekeepers, tutors (unless previously agreed), or nurses. Light household tidying related to childcare (e.g. cleaning up toys or washing dishes used for the children’s meals) is generally acceptable, but any extensive cleaning, yard work, or errands are outside the scope of the Service. If the Client has any special requests (such as transporting children in a car, tutoring, etc.), these must be agreed upon with the Company in advance as part of the Booking, and additional fees or requirements may apply.
Respectful conduct:
The Client and any other adult at the premises must treat the Babysitter with respect and courtesy. Harassment, discrimination, or inappropriate behavior toward the Babysitter is strictly prohibited. If at any time the Babysitter feels threatened, unsafe, or subjected to illegal or extremely inappropriate conduct by the Client or someone at the Client’s location, the Babysitter has the right to leave immediately, and the Company may terminate the service (with no refund to the Client for time remaining) and may refuse future bookings from that Client. The Client is likewise expected to not request any illegal or unsafe activities from the Babysitter.
Compliance with laws:
The Client must not ask the Babysitter to do anything in violation of local laws. The Client confirms that their child(ren) are up-to-date with any legally required immunizations or that the Babysitter will be informed of any illness that could affect health and safety. The Client will not knowingly expose the Babysitter to contagious illnesses (if a child is ill with something highly contagious, the Client should disclose this so the Babysitter can take precautions or the Company can decide if it’s safe to proceed).
Babysitter Responsibilities
Babysitter Responsibilities
Babysitter Responsibilities
Babysitters provided through the Company are expected to uphold the highest standards of professionalism and childcare. These are the duties and standards the Babysitter will adhere to:
Punctuality:
The Babysitter will arrive on or before the scheduled start time of the Booking, allowing for any check-in procedures required and going trough the basics. In unforeseen circumstances such as extreme traffic or emergencies causing a delay, the Babysitter (or the Company) will promptly inform the Client. Babysitters will also not leave earlier than the scheduled end time unless the Client returns early or gives permission.
Identification and legitimacy:
The Babysitter will carry a valid identification and be prepared to present it to the Client. All Babysitters have been vetted by the Company, including reference checks and background screening, to ensure they are qualified and trustworthy. The Babysitter will behave in a manner that upholds the Company’s reputation at all times.
Professional conduct:
During the service, the Babysitter will maintain a professional demeanor. They will not engage in any form of abuse, neglect, or inappropriate behavior with the children. The Babysitter will refrain from using inappropriate language or exposing children to any inappropriate content. Personal phone usage will be kept to a minimum (urgent or necessary calls/messages only) while on duty; the Babysitter’s focus will be on supervising and engaging with the children. The Babysitter will follow the Client’s instructions and house rules (provided those instructions do not conflict with the children’s safety or applicable law). Should a situation arise that is not covered by the Client’s instructions, the Babysitter will use their best judgment and, if needed, contact the Client or Company for guidance.
Child safety and care:
The Babysitter’s top priority is the safety and well-being of the children. They will supervise the children closely at all times and never leave the children unattended. The Babysitter will ensure that children are kept safe from hazards (for example, by locking doors, using safety gates, keeping small choking hazards away from infants, etc.). If transportation of a child is part of the Booking (which must be pre-authorized by the Client and Company), the Babysitter will comply with all safety laws and drive responsibly. Babysitters will not take children off the property (e.g., to a park or store) without explicit permission from the Client for each outing. In case of an emergency (medical or other), the Babysitter will first secure the children’s immediate safety and then contact emergency services (112 or local emergency number) as needed, followed by notifying the Client.
Respect and courtesy:
The Babysitter will treat the Client’s accommodation and belongings with respect. They will tidy up any messes made during the care (e.g., cleaning up after meals or playtime) and strive to leave the home in similar condition as upon arrival. The Babysitter will also be courteous and respectful to any other family members or individuals in the home. They will not invite any third party to the home or bring along any guest. Babysitters are instructed to use the areas of the home relevant to childcare (living room, kitchen, bathroom, etc.) and not intrude into private areas they have not been given access to.
Confidentiality:
The Babysitter shall keep all private information about the Client’s family strictly confidential. This includes names, contact information, schedules, health information, and any other personal or sensitive details learned in the course of the Booking. The Babysitter will not discuss or disclose these details to any third party (except to the Company as needed) during or after the engagement. Additionally, Babysitters are prohibited from taking any photographs or videos of the children or the Client’s home without the Client’s permission, and they will not post any information about the Client’s family or the babysitting job on social media or public forums.
Capability and compliance:
The Babysitter will only undertake assignments that they are qualified and capable of handling. If a Babysitter has a concern that a specific child’s needs are beyond their expertise, they are instructed to inform the Company so that a more suitable caregiver can be assigned.
Communication:
The Babysitter will maintain open communication with the Client regarding the children’s time under care. Upon the Client’s return, the Babysitter will provide a brief summary of the children’s activities, meals, nap times, or any notable events, including any minor injuries or incidents that occurred. For longer bookings, the Babysitter can provide periodic updates (like a text message or photo of the child engaged in a play activity) if the Client requests. The Babysitter will report any serious incidents immediately to the Client (and Company) as described in emergency procedures.
Babysitters provided through the Company are expected to uphold the highest standards of professionalism and childcare. These are the duties and standards the Babysitter will adhere to:
Punctuality:
The Babysitter will arrive on or before the scheduled start time of the Booking, allowing for any check-in procedures required and going trough the basics. In unforeseen circumstances such as extreme traffic or emergencies causing a delay, the Babysitter (or the Company) will promptly inform the Client. Babysitters will also not leave earlier than the scheduled end time unless the Client returns early or gives permission.
Identification and legitimacy:
The Babysitter will carry a valid identification and be prepared to present it to the Client. All Babysitters have been vetted by the Company, including reference checks and background screening, to ensure they are qualified and trustworthy. The Babysitter will behave in a manner that upholds the Company’s reputation at all times.
Professional conduct:
During the service, the Babysitter will maintain a professional demeanor. They will not engage in any form of abuse, neglect, or inappropriate behavior with the children. The Babysitter will refrain from using inappropriate language or exposing children to any inappropriate content. Personal phone usage will be kept to a minimum (urgent or necessary calls/messages only) while on duty; the Babysitter’s focus will be on supervising and engaging with the children. The Babysitter will follow the Client’s instructions and house rules (provided those instructions do not conflict with the children’s safety or applicable law). Should a situation arise that is not covered by the Client’s instructions, the Babysitter will use their best judgment and, if needed, contact the Client or Company for guidance.
Child safety and care:
The Babysitter’s top priority is the safety and well-being of the children. They will supervise the children closely at all times and never leave the children unattended. The Babysitter will ensure that children are kept safe from hazards (for example, by locking doors, using safety gates, keeping small choking hazards away from infants, etc.). If transportation of a child is part of the Booking (which must be pre-authorized by the Client and Company), the Babysitter will comply with all safety laws and drive responsibly. Babysitters will not take children off the property (e.g., to a park or store) without explicit permission from the Client for each outing. In case of an emergency (medical or other), the Babysitter will first secure the children’s immediate safety and then contact emergency services (112 or local emergency number) as needed, followed by notifying the Client.
Respect and courtesy:
The Babysitter will treat the Client’s accommodation and belongings with respect. They will tidy up any messes made during the care (e.g., cleaning up after meals or playtime) and strive to leave the home in similar condition as upon arrival. The Babysitter will also be courteous and respectful to any other family members or individuals in the home. They will not invite any third party to the home or bring along any guest. Babysitters are instructed to use the areas of the home relevant to childcare (living room, kitchen, bathroom, etc.) and not intrude into private areas they have not been given access to.
Confidentiality:
The Babysitter shall keep all private information about the Client’s family strictly confidential. This includes names, contact information, schedules, health information, and any other personal or sensitive details learned in the course of the Booking. The Babysitter will not discuss or disclose these details to any third party (except to the Company as needed) during or after the engagement. Additionally, Babysitters are prohibited from taking any photographs or videos of the children or the Client’s home without the Client’s permission, and they will not post any information about the Client’s family or the babysitting job on social media or public forums.
Capability and compliance:
The Babysitter will only undertake assignments that they are qualified and capable of handling. If a Babysitter has a concern that a specific child’s needs are beyond their expertise, they are instructed to inform the Company so that a more suitable caregiver can be assigned.
Communication:
The Babysitter will maintain open communication with the Client regarding the children’s time under care. Upon the Client’s return, the Babysitter will provide a brief summary of the children’s activities, meals, nap times, or any notable events, including any minor injuries or incidents that occurred. For longer bookings, the Babysitter can provide periodic updates (like a text message or photo of the child engaged in a play activity) if the Client requests. The Babysitter will report any serious incidents immediately to the Client (and Company) as described in emergency procedures.
Payment Terms
Payment Terms
Payment Terms
6.1 Rates and Fees:
The Client agrees to pay the Company for the Services at the rates provided at the time of Booking (either quoted via the website or in communication with a Company representative). Pricing is typically calculated on an hourly basis with a minimum charge as specified in section 2.4. All rates will be quoted in the local currency (Euro (€)), and payments must be made in that currency unless otherwise explicitly agreed. Taxes are included in the rate. The Company does not charge any hidden fees; any additional charges (such as travel fees, or holiday surcharges) will be disclosed prior to confirmation of the Booking.
6.2 Payment Method:
The Company accepts various payment methods for convenience. Acceptable payment methods typically include major credit cards (e.g., Visa, MasterCard, etc.), debit cards, and potentially other methods such as bank transfer, Apple pay and Google pay. The available methods will be communicated to the Client. Once a booking has been accepted, the Client will receive a payment link via email. The booking is considered confirmed once the payment has been successfully processed. All electronic payments are processed via a secure third-party payment processor (Flatpay), and the Company does not store full credit card details on its own servers. By providing payment information, the Client represents that they are authorized to use the payment method and authorizes the Company to charge the Booking fees and any applicable additional fees to that method.
6.3 Payment Timing:
The Company’s standard policy is to charge or collect payment prior to the start of service. If the booking is made on short notice (within 24 hours of start), the card may be charged at confirmation or the Client may be required to pay in cash to the Babysitter at the start of the shift. In the case of ongoing or repeat services (e.g., a regular weekly babysitting arrangement), the Company may bill periodically (weekly or monthly) or require prepayment for each session, which will be agreed with the Client in advance. If the Client is paying by cash (allowed only in certain cases), the Client must pay the Babysitter the due amount at the end of the session and obtain a receipt (the Babysitter will then remit the appropriate portion to the Company as required). Gratuities (tips) for the Babysitter are not required but are at the Client’s discretion; any such gratuity given is separate from the contractual payment.
6.4 Adjustments and Final Billing:
After the service is completed, if there were any changes (e.g., extended time, additional children not originally booked, etc.), the Company will adjust the final amount. For credit card payments, the Company is authorized to charge any outstanding balance for overtime or additional services to the card on file, usually within 24 hours after the service. A detailed invoice or receipt will be provided to the Client via email, reflecting the original booking charges and any adjustments.
6.5 Late or Declined Payments:
In the event that a Client’s payment method is declined or a payment fails (e.g., a credit card charge is rejected or a check bounces), the Company will notify the Client and the Client must provide an alternate payment before ASAP, but the latest before the booked service starts. The Company reserves the right to suspend further services or bookings for the Client until payment issues are resolved. If balances remain unpaid beyond 14 days, the Company may impose a late payment interest or fee as permitted by law (for example, a certain percent per month on overdue amounts), and the Client will be responsible for any collection costs incurred by the Company to recover the debt. The Company also reserves the right to seek legal remedies for unpaid fees.
6.6 Refunds:
Payments for services are generally non-refundable once the service has been provided. However, if a session did not occur due to a Company cancellation (and no suitable replacement offered), or if the Client prepaid and canceled within the allowed time frame (see Cancellation policy in section 3.3), then the Client is entitled to a refund as described. Any approved refunds will be processed via the same method as payment was made, within a reasonable time (typically 5–10 business days, depending on banks).
6.7 Currency and Taxes:
All charges are made in the currency stated (EUR). The Client is responsible for any currency conversion fees or international transaction fees if using a non-local payment method. Prices include a VAT of 25,5%. The Company will comply with all tax laws and will add taxes to the invoice where required by local regulations.
6.8 Receipts and Records:
The Company will provide the Client with a receipt or confirmation for each payment. For Clients who need documentation for dependent care benefits, employer reimbursement, or tax purposes, the Company can provide statements of services and payments upon request. It is the Client’s responsibility to request any special documentation and to determine eligibility of these expenses under their personal circumstances.
6.1 Rates and Fees:
The Client agrees to pay the Company for the Services at the rates provided at the time of Booking (either quoted via the website or in communication with a Company representative). Pricing is typically calculated on an hourly basis with a minimum charge as specified in section 2.4. All rates will be quoted in the local currency (Euro (€)), and payments must be made in that currency unless otherwise explicitly agreed. Taxes are included in the rate. The Company does not charge any hidden fees; any additional charges (such as travel fees, or holiday surcharges) will be disclosed prior to confirmation of the Booking.
6.2 Payment Method:
The Company accepts various payment methods for convenience. Acceptable payment methods typically include major credit cards (e.g., Visa, MasterCard, etc.), debit cards, and potentially other methods such as bank transfer, Apple pay and Google pay. The available methods will be communicated to the Client. Once a booking has been accepted, the Client will receive a payment link via email. The booking is considered confirmed once the payment has been successfully processed. All electronic payments are processed via a secure third-party payment processor (Flatpay), and the Company does not store full credit card details on its own servers. By providing payment information, the Client represents that they are authorized to use the payment method and authorizes the Company to charge the Booking fees and any applicable additional fees to that method.
6.3 Payment Timing:
The Company’s standard policy is to charge or collect payment prior to the start of service. If the booking is made on short notice (within 24 hours of start), the card may be charged at confirmation or the Client may be required to pay in cash to the Babysitter at the start of the shift. In the case of ongoing or repeat services (e.g., a regular weekly babysitting arrangement), the Company may bill periodically (weekly or monthly) or require prepayment for each session, which will be agreed with the Client in advance. If the Client is paying by cash (allowed only in certain cases), the Client must pay the Babysitter the due amount at the end of the session and obtain a receipt (the Babysitter will then remit the appropriate portion to the Company as required). Gratuities (tips) for the Babysitter are not required but are at the Client’s discretion; any such gratuity given is separate from the contractual payment.
6.4 Adjustments and Final Billing:
After the service is completed, if there were any changes (e.g., extended time, additional children not originally booked, etc.), the Company will adjust the final amount. For credit card payments, the Company is authorized to charge any outstanding balance for overtime or additional services to the card on file, usually within 24 hours after the service. A detailed invoice or receipt will be provided to the Client via email, reflecting the original booking charges and any adjustments.
6.5 Late or Declined Payments:
In the event that a Client’s payment method is declined or a payment fails (e.g., a credit card charge is rejected or a check bounces), the Company will notify the Client and the Client must provide an alternate payment before ASAP, but the latest before the booked service starts. The Company reserves the right to suspend further services or bookings for the Client until payment issues are resolved. If balances remain unpaid beyond 14 days, the Company may impose a late payment interest or fee as permitted by law (for example, a certain percent per month on overdue amounts), and the Client will be responsible for any collection costs incurred by the Company to recover the debt. The Company also reserves the right to seek legal remedies for unpaid fees.
6.6 Refunds:
Payments for services are generally non-refundable once the service has been provided. However, if a session did not occur due to a Company cancellation (and no suitable replacement offered), or if the Client prepaid and canceled within the allowed time frame (see Cancellation policy in section 3.3), then the Client is entitled to a refund as described. Any approved refunds will be processed via the same method as payment was made, within a reasonable time (typically 5–10 business days, depending on banks).
6.7 Currency and Taxes:
All charges are made in the currency stated (EUR). The Client is responsible for any currency conversion fees or international transaction fees if using a non-local payment method. Prices include a VAT of 25,5%. The Company will comply with all tax laws and will add taxes to the invoice where required by local regulations.
6.8 Receipts and Records:
The Company will provide the Client with a receipt or confirmation for each payment. For Clients who need documentation for dependent care benefits, employer reimbursement, or tax purposes, the Company can provide statements of services and payments upon request. It is the Client’s responsibility to request any special documentation and to determine eligibility of these expenses under their personal circumstances.
7. Liability and Insurance
7. Liability and Insurance
7. Liability and Insurance
7.1 Company Liability:
The Company will make every reasonable effort to provide qualified, vetted, and trustworthy Babysitters and to ensure a safe and satisfactory service. However, the Client understands and agrees that, to the fullest extent permitted by law, the Company (including its owners, employees, and agents) shall not be held liable for any indirect, incidental, special, or consequential damages, or any loss of profit or data, arising from the provision of Services or the Client’s use of the Service. The Services involve care of children within the environment client has offered, and while the Babysitter will take all reasonable precautions, the Company cannot guarantee the absolute prevention of all accidents or incidents. By accepting these Terms, the Client acknowledges that there are inherent risks in leaving children in the care of a third party, and agrees to release and hold harmless the Company from claims for damages arising from any injury, loss, or harm that occurs during a Booking, except in cases of proven negligence or intentional misconduct by the Company or its Babysitter.'
7.2 Babysitter Liability:
The Company and its Babysitters will always act with reasonable care, good judgment, and professionalism while providing babysitting services. The Company prioritizes the safety and well-being of the children in its care at all times. In the unlikely event that a Babysitter’s negligent action directly causes injury or property damage, the Company’s insurance (if applicable) may cover certain valid claims, subject to the terms and limits of the policy.
However, the Company and the Babysitter cannot be held liable for incidents that are beyond their control or knowledge. This includes, but is not limited to:
Undisclosed Allergies or Medical Conditions: Allergic reactions or other injuries resulting from allergies or medical conditions that were not disclosed to the Company or Babysitter by the Client.
Hidden Household Hazards: Accidents or injuries caused by hidden dangers or unsafe conditions in the Client’s home that the Company and Babysitter could not reasonably be aware of.
Ordinary Childhood Accidents: Unavoidable childhood mishaps (for example, a child tripping or falling and breaking an arm) that can occur even under careful supervision and despite the Babysitter’s best efforts.
Client Instructions or Environment: Incidents arising from the Client’s own instructions or environment – for instance, injuries due to faulty equipment or toys provided by the Client, unsafe home surroundings, or harm caused by the Client’s pets.
For added protection and peace of mind, the Company strongly recommends that each Client maintain valid travel insurance or personal liability insurance to cover any such unforeseen incidents or accidents. This ensures that if an accident does occur, the Client’s own insurance can help cover any medical expenses or other related losses. The Company and its Babysitters are reassured by this precaution, as it provides an extra layer of security for all parties involved.
7.3 Insurance Coverage:
The Company maintains appropriate liability insurance coverage. This insurance is intended to cover certain damages or injuries that might occur during the provision of Services, subject to the policy’s terms and conditions and exclusions. However, the Company’s insurance may have coverage limits. The Company’s maximum liability for any claim arising from a specific Booking or series of related events is capped at the amount of insurance coverage available for that claim or, if insurance does not apply, an amount equal to the fees paid by the Client for that Booking. This limitation applies to any and all claims in aggregate, including but not limited to claims for personal injury, property damage, breach of contract, or otherwise. It is agreed that this limitation of liability is reasonable given the nature of the services.
7.4 Personal Property:
The Company and Babysitter are not responsible for loss, theft, or damage to the Client’s personal property during a Booking, except to the extent caused by the Babysitter’s deliberate misconduct. Similarly, the Client remains responsible for the security of their home (ensuring doors and windows are functional, etc.); the Babysitter will follow the Client’s instructions about locking up but cannot be held liable if an unrelated third-party causes harm or theft (which is very unlikely in Lapland).
7.5 Child Injuries or Accidents:
The Client understands that minor injuries (such as scrapes or bumps) can occur during normal play or activities even under careful supervision. The Babysitter will use appropriate judgment to prevent injuries and will administer basic first aid if needed (with provided supplies) and contact the Client for anything significant. The Company is not liable for minor injuries that occur despite reasonable care. In the event of a serious accident or medical emergency, the Babysitter will call emergency services first and then notify the Client. Any medical expenses for the child will be the responsibility of the Client. The Company is not an insurer of the child’s safety but will maintain a standard of care consistent with professional babysitting. Nothing in these Terms and Conditions shall exclude or limit liability for personal injury resulting from the Company’s negligence to the extent such liability cannot be limited by law However, outside of such legally mandated liabilities, the Client agrees that the Company’s responsibility is limited as described.
7.6 Indemnification:
The Client agrees to indemnify and hold harmless the Company and its representatives from any and all claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising out of or related to: (a) the Client’s breach of these Terms, (b) the Client’s negligence or misconduct (for example, failing to disclose critical information about a child’s needs or leaving dangerous items accessible to children), or (c) third-party claims arising from the Client’s own actions or use of the Services. For instance, if the Client’s violation of local regulations or provision of unsafe conditions leads to a claim against the Company or Babysitter, the Client would be responsible for those costs. This indemnification obligation will survive termination of the Agreement.
7.7 No Warranty:
Except as explicitly stated in these Terms, the Company makes no further warranties or guarantees, express or implied, about the fitness of its Services for a particular purpose or outcomes. The goal is to provide high-quality childcare, but the Company cannot guarantee a particular child’s behavior or that a child will not become ill/injured for reasons outside the Babysitter’s control. The Services are provided “as is” and “as available.” This does not affect any statutory warranties that cannot be disclaimed.
7.1 Company Liability:
The Company will make every reasonable effort to provide qualified, vetted, and trustworthy Babysitters and to ensure a safe and satisfactory service. However, the Client understands and agrees that, to the fullest extent permitted by law, the Company (including its owners, employees, and agents) shall not be held liable for any indirect, incidental, special, or consequential damages, or any loss of profit or data, arising from the provision of Services or the Client’s use of the Service. The Services involve care of children within the environment client has offered, and while the Babysitter will take all reasonable precautions, the Company cannot guarantee the absolute prevention of all accidents or incidents. By accepting these Terms, the Client acknowledges that there are inherent risks in leaving children in the care of a third party, and agrees to release and hold harmless the Company from claims for damages arising from any injury, loss, or harm that occurs during a Booking, except in cases of proven negligence or intentional misconduct by the Company or its Babysitter.'
7.2 Babysitter Liability:
The Company and its Babysitters will always act with reasonable care, good judgment, and professionalism while providing babysitting services. The Company prioritizes the safety and well-being of the children in its care at all times. In the unlikely event that a Babysitter’s negligent action directly causes injury or property damage, the Company’s insurance (if applicable) may cover certain valid claims, subject to the terms and limits of the policy.
However, the Company and the Babysitter cannot be held liable for incidents that are beyond their control or knowledge. This includes, but is not limited to:
Undisclosed Allergies or Medical Conditions: Allergic reactions or other injuries resulting from allergies or medical conditions that were not disclosed to the Company or Babysitter by the Client.
Hidden Household Hazards: Accidents or injuries caused by hidden dangers or unsafe conditions in the Client’s home that the Company and Babysitter could not reasonably be aware of.
Ordinary Childhood Accidents: Unavoidable childhood mishaps (for example, a child tripping or falling and breaking an arm) that can occur even under careful supervision and despite the Babysitter’s best efforts.
Client Instructions or Environment: Incidents arising from the Client’s own instructions or environment – for instance, injuries due to faulty equipment or toys provided by the Client, unsafe home surroundings, or harm caused by the Client’s pets.
For added protection and peace of mind, the Company strongly recommends that each Client maintain valid travel insurance or personal liability insurance to cover any such unforeseen incidents or accidents. This ensures that if an accident does occur, the Client’s own insurance can help cover any medical expenses or other related losses. The Company and its Babysitters are reassured by this precaution, as it provides an extra layer of security for all parties involved.
7.3 Insurance Coverage:
The Company maintains appropriate liability insurance coverage. This insurance is intended to cover certain damages or injuries that might occur during the provision of Services, subject to the policy’s terms and conditions and exclusions. However, the Company’s insurance may have coverage limits. The Company’s maximum liability for any claim arising from a specific Booking or series of related events is capped at the amount of insurance coverage available for that claim or, if insurance does not apply, an amount equal to the fees paid by the Client for that Booking. This limitation applies to any and all claims in aggregate, including but not limited to claims for personal injury, property damage, breach of contract, or otherwise. It is agreed that this limitation of liability is reasonable given the nature of the services.
7.4 Personal Property:
The Company and Babysitter are not responsible for loss, theft, or damage to the Client’s personal property during a Booking, except to the extent caused by the Babysitter’s deliberate misconduct. Similarly, the Client remains responsible for the security of their home (ensuring doors and windows are functional, etc.); the Babysitter will follow the Client’s instructions about locking up but cannot be held liable if an unrelated third-party causes harm or theft (which is very unlikely in Lapland).
7.5 Child Injuries or Accidents:
The Client understands that minor injuries (such as scrapes or bumps) can occur during normal play or activities even under careful supervision. The Babysitter will use appropriate judgment to prevent injuries and will administer basic first aid if needed (with provided supplies) and contact the Client for anything significant. The Company is not liable for minor injuries that occur despite reasonable care. In the event of a serious accident or medical emergency, the Babysitter will call emergency services first and then notify the Client. Any medical expenses for the child will be the responsibility of the Client. The Company is not an insurer of the child’s safety but will maintain a standard of care consistent with professional babysitting. Nothing in these Terms and Conditions shall exclude or limit liability for personal injury resulting from the Company’s negligence to the extent such liability cannot be limited by law However, outside of such legally mandated liabilities, the Client agrees that the Company’s responsibility is limited as described.
7.6 Indemnification:
The Client agrees to indemnify and hold harmless the Company and its representatives from any and all claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising out of or related to: (a) the Client’s breach of these Terms, (b) the Client’s negligence or misconduct (for example, failing to disclose critical information about a child’s needs or leaving dangerous items accessible to children), or (c) third-party claims arising from the Client’s own actions or use of the Services. For instance, if the Client’s violation of local regulations or provision of unsafe conditions leads to a claim against the Company or Babysitter, the Client would be responsible for those costs. This indemnification obligation will survive termination of the Agreement.
7.7 No Warranty:
Except as explicitly stated in these Terms, the Company makes no further warranties or guarantees, express or implied, about the fitness of its Services for a particular purpose or outcomes. The goal is to provide high-quality childcare, but the Company cannot guarantee a particular child’s behavior or that a child will not become ill/injured for reasons outside the Babysitter’s control. The Services are provided “as is” and “as available.” This does not affect any statutory warranties that cannot be disclaimed.
8. Privacy and Data Protection
8. Privacy and Data Protection
8. Privacy and Data Protection
8.1 Collection of Data:
In the course of booking and providing Services, the Company will collect certain personal data from the Client, such as name, contact information (phone, email, address), and information about the children (ages, relevant health or behavioral information), as well as scheduling and payment information. This data is collected for the legitimate purpose of arranging and providing childcare services and for safety and billing requirements. The Client agrees to provide accurate personal data and consents to the Company using it to fulfill the Services.
8.2 Use and Sharing of Data:
The Company will use personal data only for the purposes of service delivery, internal administration, and compliance with law. This includes sharing relevant details with the assigned Babysitter so that they can perform their job. The Company may also use the contact information to send service-related communications (booking confirmations, updates, invoices) and, if consent is given, occasional marketing or feedback requests. The Client’s personal data will not be sold or given to third parties for marketing purposes. It will only be shared with third parties in the following cases: (a) with service providers involved in the business operation (e.g., an online booking platform, payment processor, or insurance company) on a need-to-know basis and under strict data protection obligations, or (b) if required by law or court order (for example, disclosing records to law enforcement if required).
8.3 Data Security:
The Company implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. This includes using secure servers, encryption in transit for sensitive information (such as payment details), and restricting internal access to personal data to only those staff or contractors who need it for the tasks at hand. However, no method of data transmission or storage is 100% secure, so the Company cannot guarantee absolute security of information. In the unlikely event of a data breach that affects the Client’s personal information, the Company will notify the Client as required by applicable laws and take necessary steps to mitigate the issue.
8.4 Client Rights:
As a data subject, the Client (and any individuals on behalf of children, as applicable) has certain rights under relevant data protection laws, such as the EU General Data Protection Regulation (GDPR) if applicable. These may include the right to request access to the personal data the Company holds about them or their child, the right to correct or update incorrect data, the right to request deletion of data (where no overriding legal necessity for retention exists), and the right to object or restrict certain processing. The Client may contact the Company’s support or designated privacy contact to exercise these rights. Please note that deletion of certain data may not be possible until after any minimum retention periods (for example, financial/payment records which must be kept for accounting purposes) have passed.
8.5 Retention:
The Company will retain personal data only as long as necessary for the purposes collected. Basic contact and booking information is typically retained for a period (e.g., up to 5 years) for legal record-keeping and to facilitate future bookings (so returning clients don’t need to re-enter details). If a Client wishes to not use the service anymore, they may request their account to be deactivated. The Company may retain some minimal information thereafter to prevent fraud or to honor opt-out preferences, or as required by law.
8.6 Children’s Privacy:
The Services involve children’s personal information (names, ages, etc.) which is provided by the Client as parent/guardian. The Client confirms that they have the authority to provide this data and consent to its use for arranging care. The Company does not collect data directly from minors.
8.7 Privacy Policy:
These Terms include a summary of data practices. For more detailed information on how data is handled, the Company’s Privacy Policy is available here. That Privacy Policy is incorporated into these Terms by reference, meaning that by agreeing to these Terms, the Client also agrees to the Privacy Policy.
8.8 Confidentiality:
In addition to data protection obligations, the Company and Babysitters maintain strict confidentiality about each Client’s private information. The Client’s information will not be disclosed to any unauthorized persons. Likewise, the Client should keep any sensitive information about the Babysitter or Company (such as personal phone numbers given for that booking, or any private matters a Babysitter might confide in an emergency) confidential and not share it beyond what is necessary.
8.1 Collection of Data:
In the course of booking and providing Services, the Company will collect certain personal data from the Client, such as name, contact information (phone, email, address), and information about the children (ages, relevant health or behavioral information), as well as scheduling and payment information. This data is collected for the legitimate purpose of arranging and providing childcare services and for safety and billing requirements. The Client agrees to provide accurate personal data and consents to the Company using it to fulfill the Services.
8.2 Use and Sharing of Data:
The Company will use personal data only for the purposes of service delivery, internal administration, and compliance with law. This includes sharing relevant details with the assigned Babysitter so that they can perform their job. The Company may also use the contact information to send service-related communications (booking confirmations, updates, invoices) and, if consent is given, occasional marketing or feedback requests. The Client’s personal data will not be sold or given to third parties for marketing purposes. It will only be shared with third parties in the following cases: (a) with service providers involved in the business operation (e.g., an online booking platform, payment processor, or insurance company) on a need-to-know basis and under strict data protection obligations, or (b) if required by law or court order (for example, disclosing records to law enforcement if required).
8.3 Data Security:
The Company implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. This includes using secure servers, encryption in transit for sensitive information (such as payment details), and restricting internal access to personal data to only those staff or contractors who need it for the tasks at hand. However, no method of data transmission or storage is 100% secure, so the Company cannot guarantee absolute security of information. In the unlikely event of a data breach that affects the Client’s personal information, the Company will notify the Client as required by applicable laws and take necessary steps to mitigate the issue.
8.4 Client Rights:
As a data subject, the Client (and any individuals on behalf of children, as applicable) has certain rights under relevant data protection laws, such as the EU General Data Protection Regulation (GDPR) if applicable. These may include the right to request access to the personal data the Company holds about them or their child, the right to correct or update incorrect data, the right to request deletion of data (where no overriding legal necessity for retention exists), and the right to object or restrict certain processing. The Client may contact the Company’s support or designated privacy contact to exercise these rights. Please note that deletion of certain data may not be possible until after any minimum retention periods (for example, financial/payment records which must be kept for accounting purposes) have passed.
8.5 Retention:
The Company will retain personal data only as long as necessary for the purposes collected. Basic contact and booking information is typically retained for a period (e.g., up to 5 years) for legal record-keeping and to facilitate future bookings (so returning clients don’t need to re-enter details). If a Client wishes to not use the service anymore, they may request their account to be deactivated. The Company may retain some minimal information thereafter to prevent fraud or to honor opt-out preferences, or as required by law.
8.6 Children’s Privacy:
The Services involve children’s personal information (names, ages, etc.) which is provided by the Client as parent/guardian. The Client confirms that they have the authority to provide this data and consent to its use for arranging care. The Company does not collect data directly from minors.
8.7 Privacy Policy:
These Terms include a summary of data practices. For more detailed information on how data is handled, the Company’s Privacy Policy is available here. That Privacy Policy is incorporated into these Terms by reference, meaning that by agreeing to these Terms, the Client also agrees to the Privacy Policy.
8.8 Confidentiality:
In addition to data protection obligations, the Company and Babysitters maintain strict confidentiality about each Client’s private information. The Client’s information will not be disclosed to any unauthorized persons. Likewise, the Client should keep any sensitive information about the Babysitter or Company (such as personal phone numbers given for that booking, or any private matters a Babysitter might confide in an emergency) confidential and not share it beyond what is necessary.
9. Force Majeure
9. Force Majeure
9. Force Majeure
Neither the Company nor the Client shall be held liable for failure to perform their obligations if such failure is caused by events beyond their reasonable control. This includes, but is not limited to, natural disasters (e.g. earthquakes, floods, severe weather), fire, war, riots or civil disturbances, acts of terrorism, epidemics or pandemics, government-imposed lockdowns or restrictions, strikes or labor disputes, power or utility outages, or sudden illness or injury. Such events are considered Force Majeure.
If a Force Majeure event occurs that makes it unsafe or impossible to carry out the booked Service (for example, a government declares an emergency curfew, or a severe storm prevents travel), the party affected shall notify the other as soon as possible. The Company and Client will then discuss whether the service can be rescheduled to a later date or if it must be canceled. If canceled due to Force Majeure, any prepayments for the affected booking will be refunded and no cancellation fee will apply, provided that the event genuinely falls under this clause.
Both parties will make reasonable efforts to minimize the impact of a Force Majeure event. However, each party agrees that the other shall not be in breach of these Terms or liable for any damages, additional costs, or losses resulting from a Force Majeure delay or cancellation. For example, if a Babysitter is unable to reach the Client’s home due to a sudden natural disaster, the Client cannot hold the Company liable for any resulting childcare gap; conversely, if the Client must cancel because of a family emergency or disaster, the Company will not enforce cancellation fees if those circumstances are beyond the Client’s control.
Neither the Company nor the Client shall be held liable for failure to perform their obligations if such failure is caused by events beyond their reasonable control. This includes, but is not limited to, natural disasters (e.g. earthquakes, floods, severe weather), fire, war, riots or civil disturbances, acts of terrorism, epidemics or pandemics, government-imposed lockdowns or restrictions, strikes or labor disputes, power or utility outages, or sudden illness or injury. Such events are considered Force Majeure.
If a Force Majeure event occurs that makes it unsafe or impossible to carry out the booked Service (for example, a government declares an emergency curfew, or a severe storm prevents travel), the party affected shall notify the other as soon as possible. The Company and Client will then discuss whether the service can be rescheduled to a later date or if it must be canceled. If canceled due to Force Majeure, any prepayments for the affected booking will be refunded and no cancellation fee will apply, provided that the event genuinely falls under this clause.
Both parties will make reasonable efforts to minimize the impact of a Force Majeure event. However, each party agrees that the other shall not be in breach of these Terms or liable for any damages, additional costs, or losses resulting from a Force Majeure delay or cancellation. For example, if a Babysitter is unable to reach the Client’s home due to a sudden natural disaster, the Client cannot hold the Company liable for any resulting childcare gap; conversely, if the Client must cancel because of a family emergency or disaster, the Company will not enforce cancellation fees if those circumstances are beyond the Client’s control.
10. Termination of Agreement
10. Termination of Agreement
10. Termination of Agreement
10.1 Termination by the Company:
The Company reserves the right to suspend or terminate the provision of Services to any Client at any time if the Client is found to be in breach of these Terms and Conditions, or if the Company, in its sole discretion, determines that continuing service with the Client poses a risk to its Babysitters, staff, or reputation. Grounds for termination may include (but are not limited to) repeated late payments or payment defaults, serious misconduct or harassment by the Client (or their family/guests) towards a Babysitter, unsafe or hazardous conditions that the Client refuses to remedy, or attempts to circumvent the Company by directly engaging Babysitters in violation of the non-solicitation clause. Upon termination by the Company, any upcoming bookings may be cancelled and any paid fees for those future bookings will be refunded minus any amounts due for past services or damages. The Company will inform the Client of termination in writing (including email).
10.2 Termination by the Client:
The Client may terminate their use of the Company’s Services at any time by notifying the Company and ceasing to request new bookings. If the Client has any remaining pre-paid sessions or an ongoing contract, the terms of refund or obligation for those will depend on the specific arrangement (for example, if they purchased a package or subscription, any refund will be handled according to that package’s terms). Termination by the Client does not absolve the Client of paying for Services already rendered or cancelling any pending bookings per the applicable cancellation policy. The Client should cancel any future bookings in accordance with Section 3 (to avoid incurring fees). Simply not requesting new services is also considered a termination of the ongoing relationship at-will. The Company would appreciate feedback as to why the Client is terminating services (though that is optional).
10.3 Immediate Termination for Safety:
If at any time during a babysitting session the Babysitter feels that their personal safety or the children’s safety is at immediate risk due to the Client’s breach of these Terms or unforeseen dangerous circumstances (e.g., a violent domestic situation, discovery of illegal activity at the premises, or the Client arriving inebriated and posing a threat), the Babysitter has the right to leave with immediate effect after ensuring the children are safe (such as calling authorities). In such cases, the Company will consider the Agreement with the Client terminated on the grounds of breach, and no refund will be due for the remaining booked time. Additionally, the Company may refuse any future service to the Client.
10.1 Termination by the Company:
The Company reserves the right to suspend or terminate the provision of Services to any Client at any time if the Client is found to be in breach of these Terms and Conditions, or if the Company, in its sole discretion, determines that continuing service with the Client poses a risk to its Babysitters, staff, or reputation. Grounds for termination may include (but are not limited to) repeated late payments or payment defaults, serious misconduct or harassment by the Client (or their family/guests) towards a Babysitter, unsafe or hazardous conditions that the Client refuses to remedy, or attempts to circumvent the Company by directly engaging Babysitters in violation of the non-solicitation clause. Upon termination by the Company, any upcoming bookings may be cancelled and any paid fees for those future bookings will be refunded minus any amounts due for past services or damages. The Company will inform the Client of termination in writing (including email).
10.2 Termination by the Client:
The Client may terminate their use of the Company’s Services at any time by notifying the Company and ceasing to request new bookings. If the Client has any remaining pre-paid sessions or an ongoing contract, the terms of refund or obligation for those will depend on the specific arrangement (for example, if they purchased a package or subscription, any refund will be handled according to that package’s terms). Termination by the Client does not absolve the Client of paying for Services already rendered or cancelling any pending bookings per the applicable cancellation policy. The Client should cancel any future bookings in accordance with Section 3 (to avoid incurring fees). Simply not requesting new services is also considered a termination of the ongoing relationship at-will. The Company would appreciate feedback as to why the Client is terminating services (though that is optional).
10.3 Immediate Termination for Safety:
If at any time during a babysitting session the Babysitter feels that their personal safety or the children’s safety is at immediate risk due to the Client’s breach of these Terms or unforeseen dangerous circumstances (e.g., a violent domestic situation, discovery of illegal activity at the premises, or the Client arriving inebriated and posing a threat), the Babysitter has the right to leave with immediate effect after ensuring the children are safe (such as calling authorities). In such cases, the Company will consider the Agreement with the Client terminated on the grounds of breach, and no refund will be due for the remaining booked time. Additionally, the Company may refuse any future service to the Client.
11. Modifications to Terms
11. Modifications to Terms
11. Modifications to Terms
11.1 Right to Modify:
The Company reserves the right to revise or update these Terms and Conditions at any time, in its sole discretion. Such changes may be made to reflect evolving business practices, changes in the law, addition of new services or features, or for any other valid reason. When modifications occur, the Company will publish the updated Terms on its website (and update the “Last Updated” date at the bottom of this document). The Company may also notify Clients of significant changes via email or through the booking platform, especially if the changes might affect existing obligations.
11.2 Acceptance of Changes:
If a Client does not agree to the new or modified Terms, they should inform the Company and refrain from further using the Services. In cases of substantial changes that materially affect the Client’s rights or obligations, the Company may require the Client to actively agree to the new Terms (for example, by clicking “I Agree” on the booking request form). All changes will be prospective in effect; changes will not apply retroactively to events that occurred before the update (unless required by law).
11.3 Review:
It is the Client’s responsibility to regularly review the Terms and Conditions to stay informed of any updates. The Company encourages Clients to check the Terms page whenever making a new booking. If you have questions about any change, please contact the Company for clarification. These Terms and Conditions, together with any Service-specific guidelines or policies provided to you (such as a Privacy Policy or FAQs for using the platform), constitute the entire agreement between the Client and Company regarding the Service. The Company will not be bound by any oral or written representation or agreement not included or referenced in this document, unless separately agreed in writing.
11.1 Right to Modify:
The Company reserves the right to revise or update these Terms and Conditions at any time, in its sole discretion. Such changes may be made to reflect evolving business practices, changes in the law, addition of new services or features, or for any other valid reason. When modifications occur, the Company will publish the updated Terms on its website (and update the “Last Updated” date at the bottom of this document). The Company may also notify Clients of significant changes via email or through the booking platform, especially if the changes might affect existing obligations.
11.2 Acceptance of Changes:
If a Client does not agree to the new or modified Terms, they should inform the Company and refrain from further using the Services. In cases of substantial changes that materially affect the Client’s rights or obligations, the Company may require the Client to actively agree to the new Terms (for example, by clicking “I Agree” on the booking request form). All changes will be prospective in effect; changes will not apply retroactively to events that occurred before the update (unless required by law).
11.3 Review:
It is the Client’s responsibility to regularly review the Terms and Conditions to stay informed of any updates. The Company encourages Clients to check the Terms page whenever making a new booking. If you have questions about any change, please contact the Company for clarification. These Terms and Conditions, together with any Service-specific guidelines or policies provided to you (such as a Privacy Policy or FAQs for using the platform), constitute the entire agreement between the Client and Company regarding the Service. The Company will not be bound by any oral or written representation or agreement not included or referenced in this document, unless separately agreed in writing.
12. Governing Law
12. Governing Law
12. Governing Law
12.1 Jurisdiction:
This Agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law principles. The parties agree that the courts of Finland shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or the Services, unless another jurisdiction is mandatorily required by applicable consumer protection laws.
12.2 Local Regulations:
The Client acknowledges that they are engaging the Services in the Company’s primary service region in Lapland, Finland (Saariselkä, Ivalo, Inari region) and that the Company operates under the regulations of that jurisdiction. The terms of this Agreement will be interpreted under Finnish law. If any provision of these Terms is invalid or unenforceable under applicable law, it shall not affect the validity of the rest of the Terms, and an enforceable provision that most closely matches the intent of the original shall be deemed substituted.
12.3 Consumer Rights:
Nothing in this Governing Law section shall deprive the Client of any protections afforded by mandatory consumer laws of their place of residence, if those laws are deemed applicable notwithstanding the chosen governing law. These Terms aim to comply with relevant consumer protection regulations and will be updated if necessary to remain compliant.
12.1 Jurisdiction:
This Agreement and any disputes or claims arising out of or in connection with its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Finland, without regard to its conflict of law principles. The parties agree that the courts of Finland shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms or the Services, unless another jurisdiction is mandatorily required by applicable consumer protection laws.
12.2 Local Regulations:
The Client acknowledges that they are engaging the Services in the Company’s primary service region in Lapland, Finland (Saariselkä, Ivalo, Inari region) and that the Company operates under the regulations of that jurisdiction. The terms of this Agreement will be interpreted under Finnish law. If any provision of these Terms is invalid or unenforceable under applicable law, it shall not affect the validity of the rest of the Terms, and an enforceable provision that most closely matches the intent of the original shall be deemed substituted.
12.3 Consumer Rights:
Nothing in this Governing Law section shall deprive the Client of any protections afforded by mandatory consumer laws of their place of residence, if those laws are deemed applicable notwithstanding the chosen governing law. These Terms aim to comply with relevant consumer protection regulations and will be updated if necessary to remain compliant.
Last updated: 20.11.2025